171 Letter update

This is the newest drama with our CIS letter...it has been 7 weeks now (wed. it will be 8) and still no letter so we contacted CIS. We were on the phone for an hour solid, going through computer operators (you know how fun that is) only to get an email to our county CIS. We email them asking if they know where our letter is and got a response that goes like this...'CIS mailed you a request for more info on 11/3, thanks-CIS'. Litterly one sentance long...thanks! So we emailed back asking what 'more info' meant, our address in case the letter got lost, and a phone number to speak over the phone. They replied with...' The letter was sent on 11/3, it is too early for it to be in your mail box'. Yet again another one liner! So we have replied yet again, pretty much begging for a phone number and some answers. I mean come on, since when does it take over a month for a letter to make it from San Antonio to Seguin? Are they using people messengers? Hand walking the letter to us???? Whats frustrating is their unwillingness to help us and to even think about going over and beyond, I guess thats government offices for ya! Anyways, so I'm pretty darn frustrated about now. I just didnt expect to get hung up at this step in the process. Oh well, I know that it will all happen when is should.